• Nissan

Tom Wood Nissan

4150 E 96th St.
Indianapolis, IN 46240

  • Sales: (866) 980-7134
  • Service: (877) 298-7004
  • Parts: (866) 981-9780

Recall FAQ

What is a Safety Recall?
A safety recall is when Nissan releases an official notice to owners of vehicles found to be defective or potentially defective, and includes the plan for corrective action. The defects that result in an auto recall can range from a minor mechanical defect to major defects. Usually only a portion of the vehicles produced for the specific year, make, and model will be affected by the defect and recall.

Who determines what vehicles are recalled?

The NHTSA (National Highway Traffic Safety Administration) tracks vehicle failures and investigates accidents. When it is determined that a vehicle or motor vehicle's equipment does not comply with a Federal Motor Vehicle safety standard, or when there is a safety related defect in the vehicle or equipment, a recall would be issued. Federal Motor Vehicle Safety standards set these minimum performance requirements for those parts of vehicles that most affect its safe operation that protect drivers and passengers from death or serious injury in the event of crash. These standards are applicable to all vehicles and vehicle related equipment manufactured.


Will I be notified if my vehicle is affected by a recall?
Once all relevant information has been gathered and the issuance of a recall has been decided, consumers are notified. This is generally done in stages and may be subject to recall parts availability.
Notification letters are sent from the Nissan Motor Co and/or Tom Wood Nissan and usually contain the following information:
-Description of the defect
-The risk or potential hazard posed by the problem, including any warning signs if your vehicle may be experiencing this problem
-Brief description of the free remedy, including when the remedy will be available and how long the repair will take


What do I do if I get notified of a recall on my vehicle?
If you received notice that your vehicle may be affected in a recall, you can click the Contact Us form on this page to reach Tom Wood Nissan Service Manager Gary Adams. Confirmation of your vehicles' involvement will be sent to you and we will schedule the corrective action for you as soon as possible. Usually only a portion of the vehicles produced for the specific year, make, and model will be affected by the defect and recall, so be sure to check with us before you come in.

I feel I may have a recall on my vehicle but I have not yet been notified?
Nissan and/or Tom Wood Nissan may not be able to contact you if your address has been changed or the latest ownership of your vehicle is not updated in our records. Please submit the Contact Us form on this page to inquire about your vehicles' recall status and we will get back to you right away. You may also contact one of our professional service consultants. Please have your 17 digit vehicle identification number (VIN) available when placing this call.
Info